Palawan islands are tropical marine destinations, and boat tours can be affected by weather, sea conditions and government or maritime safety restrictions.

1. CUSTOMER CANCELLATION

Each experience has its own cancellation deadline and refund conditions.

The cancellation terms applicable to your booking are displayed before payment and are included in your booking confirmation.

Unless otherwise stated for a particular experience:

* cancellations made within the permitted cancellation period receive the refund specified for that experience;
* late cancellations and no-shows may be non-refundable; and
* refunds, where applicable, are normally returned through the original payment method.

2. WEATHER AND SAFETY CANCELLATIONS

If a tour cannot safely operate because of severe weather, sea conditions, government restrictions or another safety-related circumstance, Coral Crown will work with the customer and operating partner to determine the available option.

Depending on the circumstances and the applicable booking conditions, this may include:

* rescheduling the experience;
* substituting a comparable experience; or
* providing a refund where applicable.

The safety decision of the vessel’s captain, operating partner or competent authority will be respected.

Coral Crown does not guarantee particular weather conditions, sunsets, sea conditions, wildlife encounters or access to a specific island or snorkeling location.

3. CONTACT US

If you need to cancel or have concerns about weather conditions, please contact Coral Crown as soon as possible:

*Email:* [email protected]
*WhatsApp:* +63 966 401 6472